I have ordered 2 bundles but I have only received one
We have to pack and send each bundle separately because of the weight. We are doing our best to pack and send your parcel quickly but there might be occasions where we won’t be able to send 2 bundles in the same order at the same time. In case your bundles don’t arrive together, Please allow 2 or 3 days for your 2nd bundle to arrive.
Can I get free delivery on either bundle if my suburb is in stage 3 and 4 lockdown?
Yes, we are offering free delivery on our first 400 bundles of either kit if you live in a suburb with stage 3 and 4 lockdown.
How do I get the free delivery?
When you put in your post code in our checkout, free delivery will be automatically applied if you live in a suburb experiencing stage 3 and 4 lockdown and are within the first 400 bundles.
When are you going to sell a wider range?
We have been working very hard to make some of our most-loved varieties are available to order as soon as possible. We are listening to our fans, reading their comments and are already working on adding further bundles to the website in the next few weeks.
Can I change my delivery address after checkout?
Please make sure your delivery address is correct before completing an order. If your order has already been sent we can’t change the delivery address.
If you need to make changes, please contact us.
Please note: we are experiencing unprecedented levels of demand, so we will respond as quickly as we can.
I don’t like one of the products in the bundle, can I change for another one?
The first bundle we’ve launched contains our most-loved Heinz® varieties. Behind the scenes, we’re working hard to add more bundles to Heinz® To Home. However, we can’t change or swap any of the products inside the bundles.
I don’t live in a lock down suburb, can I still get free delivery?
On our first 400 bundles we are offering free delivery to all suburbs in stage 3 and 4 restrictions to encourage our customers to stay home and stay safe. If you live in a suburb without stage 3 or 4 restrictions you can still purchase a bundle from us, but there will be a delivery charge.
I live abroad, can I get Heinz® Bundles delivered here?
At this time, Heinz® To Home deliveries are only available for residents in Australia.
How long will my delivery take?
All our bundles are sent through Australia Post standard Parcel Delivery (Parcel Post) and should take between 3-7 business days depending on where you are located. If you have not received your order within 10 business days, please contact our customer service team.
Please note: we are experiencing a high demand at the moment and deliveries might be delayed.
Can I mix and match products from different bundles?
Unfortunately, you are not able to mix and match products from different bundles. All our bundles are comprised of much loved Heinz products and they can’t be changed or swapped. We are working behind the scenes to launch new bundles and are always listening to our customers feedback.
How will I know when you release new bundles?
If you would like to stay updated with different bundles and products we will be adding to Heinz® To Home then please subscribe to our mailing list. You can also follow us on Instagram and Facebook.